Like most people who are interested in computers and technology from a young age, I was the resident technical support for my family and friends. Luckily my Dad is also technically-inclined (hardware and software engineer) so he helped reduce the overall amount of work.

For my first job, I ended up working at a local, small computer store as a service clerk. It was a technical support position. I learned how to talk to customers in person and on the phone, explaining issues and walking them through steps to resolve them. I enjoyed working there and it laid the foundation for a lot of customer service skills that came to be very useful later on in my career.

Fast-forward around nine years from then. During the beta and launch of Warhammer 40,000: Dawn of War II, the programming team was asked if we could join the official forums to help troubleshoot and collect information about technical issues that had/would come up “in the wild”. This was the first time Relic had launched a game with their own hosted community website with forums. Previous to this, RelicNews.com was created by fans to fill this gap. I signed up in an instant, under the handle ‘Pulse’. Read more ›